Since inception, Brightstar Communications has sought to differentiate itself from its competitors by providing attentive and responsive customer service that exists not only during the sales cycle but throughout the life of the entire client relationship. The company has taken great care to hire not simply technically competent individuals, but those with deep technical knowledge coupled with the ability to create and maintain solid relationships with our client community. A key part of Brightstar Communications business philosophy recognizes that for the client, communications devices and systems are invisible until a fault occurs, and under these circumstances the need to provide a high quality and sympathetic response and the speedy restoration of service becomes paramount.
We work closely with our customers to provide proven voice and data products that fulfill their business goals and accommodate future growth. Our ‘no surprises’ approach is to help guide our customers through the confounding array of technology. We have a very high level of technical knowledge but we speak in business language, not technical jargon.
Brightstar's goal is to provide a solution that works for our customers - after all, we are looking for a reliable business solution, where technology is the servant not the master. We do this by performing extensive needs analysis and product comparisons, and we work with our customers to develop a comprehensive communications job specification.